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Frequently Asked Questions

Frequently Asked Questions

Additional insights into our consultation & administration processes.

Booking & Cancellations

How do I schedule a consultation?

If you know which package you would like to go ahead with, please book on the website. Rhian will then be in touch promptly to make a time for the consultation and send you an intake form.

Can consultations be cancelled / postponed?

Consultations can be postponed due to unforeseen circumstances.

What is your refund policy?

Refunds will not be offered for cancellations if the plan has been started.

How can I pay for a consultation?

Payment must be paid when making your booking and can be done so by Visa/Master Card. After Pay is also available.

Are there any additional costs involved?

Travel costs out will incur when travelling more than 30km’s from Geelong.

Consultations

What is the best consultation option for me?

If you have any questions or are unsure which package is right for you, please send Rhian an email and she'll be happy to help.

What settling techniques do you use?

Rhian takes a very holistic approach to sleep. A settling technique is only one part of a sleep plan, in which she offer many but you decide which technique aligns best with you. The Cry It Out method will not be used.

Can you work with multiple children?

Rhian works with many twin families. There is no extra charge for twins, but there is an additional $50 fee for siblings of a different age.

Follow Up Support

What will my sleep plan include?

Most sleep plans are at least 10 pages long. They include information on your baby's sleep environment and safe sleep space, feeding routines, feeding solids, settling along with anything else Rhian believes will help you to reach your goals.

What kind of follow up support do you provide?

Rhian is in touch via text or email each Monday, Wednesday and Friday until your goals are reached.

How can I contact you after our consultation?

Please send Rhian an email or a message via the contact page and she will respond as soon as possible.